Refund policy
We have a 7-day return and exchange policy, which means you have 7 days after receiving your handcrafted footwear to request a return or size exchange.
To be eligible for a return or exchange, your shoes must be in the same condition that you received them, unworn or unused, with tags, dust bags, and in original packaging.
To start a return or exchange, you can contact us at arapaimaapparelspvtltd@gmail.com.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at arapaimaapparelspvtltd@gmail.com.
Damages and issues :- Please inspect your footwear order carefully immediately upon delivery. If the product is defective, damaged in transit, or incorrect, you must notify us within 24 hours of delivery at arapaimaapparelspvtltd@gmail.com with clear photos/videos of the defect, outer packaging, and pristine soles.
Strict Inspection Condition:-
Defective or damaged items must be reported prior to use. If the footwear has been worn, used outdoors, or shows creases/scuffed soles after delivery, it will NOT be eligible for a replacement, return, or refund under any circumstances.
Exceptions / non-returnable items :- Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged:
• Custom-made or personalized leather footwear.
• Shoes showing signs of wear, creased leather, or scuffed outsoles.
• Items returned without original packaging, shoe tags, and dust bags.
• Sale items, promotional clearance products, and gift cards.
Natural Leather & Color Disclaimer:-
Our footwear is handcrafted using genuine leather. Subtle variations in texture, grain, and patina are natural characteristics of premium leather. There is strictly NO WARRANTY OR GUARANTEE on leather color fading, bleeding, or tone variation resulting from regular use, exposure to moisture/water, or improper shoe care.
Exchanges (Size Replacement & Defect Policy) • Size Exchange (Customer's Request):
If you ordered a specific size and we delivered the correct size as ordered, but it does not fit you comfortably, we are happy to arrange a size exchange within 7 days of delivery. In this case, a nominal return & re-shipping courier charge will be applicable for dispatching the replacement pair.
Defective / Wrong Item Sent:-
If you receive a defective product, damaged item, or an incorrect size/article sent by our mistake, we will replace it completely FREE of cost. All courier charges for return and replacement will be borne by us.
Conditions:-
All exchanged footwear must be completely unused, unworn, with pristine outsoles, original tags, dust bags, and box packaging intact.
To initiate an exchange, please email us at arapaimaapparelspvtltd@gmail.com with your Order ID and photos of the shoes.
Refunds:-
Once we receive your returned footwear at our facility, our quality team will inspect the item. We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days. Please note that bank processing times may vary depending on your card issuer or bank.